Refund policy

Disclaimer – No Return Policy

At our store, we are committed to maintaining the highest standards of product quality and customer satisfaction. To ensure transparency and fairness for all customers, please carefully review our return and exchange policy before making a purchase.

All products sold on our website are subject to a strict No Return Policy. Once an order has been successfully placed, processed, and delivered, the purchased goods cannot be returned, refunded, or exchanged for reasons such as change of mind, incorrect selection, dislike of the product, sizing issues, or any other personal preferences. We strongly encourage customers to carefully review the product description, specifications, size details, images, and other relevant information provided on the website before completing their purchase.

However, an exception will be made only in the case of genuine manufacturing defects or damage that occurred before delivery. To qualify for a return request under this exception, customers must follow the guidelines below:

1. Mandatory Unboxing Video Proof
   Customers must record a clear and continuous unboxing video starting from the moment the sealed package is opened until the product is fully visible. This video serves as mandatory proof in case of any manufacturing defect or damage.

2. Condition of the Product
   The product must be unused, unwashed, and in its original condition, including all original tags, packaging, and accessories (if any).

3. Verification Process
   Once the video proof and claim are submitted, our team will carefully review the evidence to verify whether the issue qualifies as a manufacturing defect.

4. Approval of Return Request
   If the defect is confirmed by our quality team, we will initiate the appropriate resolution, which may include a replacement or store credit, depending on product availability and internal policy.

5. Claims Without Video Proof
   Claims submitted without a valid unboxing video will not be eligible for return or replacement, as we will be unable to verify the condition of the product at the time of delivery.

6. Time Limit for Reporting
   Any defect must be reported within 24 hours of delivery. Requests submitted after this period may not be accepted.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this No Return Policy and Disclaimer. This policy is designed to protect both the customer and the business while ensuring a fair and transparent shopping experience.

If you have any questions before placing your order, we encourage you to contact our customer support team for clarification.